Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Negotiation
Bringing people together to solve differences.
Persuasion
Talking people into changing their minds or their behavior.
Coordination
Changing what is done based on other people's actions.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Time Management
Managing your time and the time of other people.
Management of Personnel Resources
Selecting and managing the best workers for a job.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Social Perceptiveness
Understanding people's reactions.
Reading Comprehension
Reading work-related information.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Writing
Writing things for co-workers or customers.
Active Listening
Listening to others, not interrupting, and asking good questions.
Speaking
Talking to others.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Systems Evaluation
Measuring how well a system is working and how to improve it.
Active Learning
Figuring out how to use new ideas or things.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
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